Troubleshooting Common Login Issues

If you encounter any difficulties while logging in, consider these solutions:

1. Incorrect Password

• Click on “Forgot Password” to reset it.
• Ensure Caps Lock is turned off.

2. Account Locked

• Amazon may temporarily lock your account for security reasons. Follow the instructions in the notification email to unlock it.

3. App Not Working

• Update the app to the latest version.
• Clear the app’s cache.
• Reinstall the app if necessary.

4. Device Compatibility Issues

• Check if your device meets Prime Video’s requirements.
• Update your device’s software if needed.